Leadership & Management


For any solution we deliver to any client, we don’t just deliver the immediate need. We look at what’s happening ‘above and below’ that intervention in the organisation, aligning it to our Brand Ladder - see below.

To enhance the learner’s experience, everything sitting above and below comes into focus as part of our solution. Service excellence starts with clarity on the organisational purpose and feeds through every step of the ladder. If any of those steps are missing, the customer experience is impacted.

Whiteboard List - Group Ideas

Brand Ladder

Brand / Purpose

Having clarity on the purpose of the organisation and what you want to stand for


Having a strategy that enables you to achieve your purpose and that everyone understands


Having the right culture and one that informs your leadership behaviours

Leadership Behaviours

Having leadership behaviours aligned to your desired culture (rather than leadership behaviours that inform your culture)


Having the right skills in place and measuring effectiveness


Having people who care about the organisation and the role they play within it

Customer Experience


Leaders & Managers

We have experience delivering at all levels within an organisation; from Executive Board level through to front line and shop floor team members.

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Our Approach

In our experience participants respond to a facilitative delivery style that is not dominated by the trainer and encourages involvement.

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At Instep, we can offer a range of ILM and CMI qualifications, being an Accredited Centre for both.

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Style of Delivery

We work closely with our clients, facilitating a learning experience that is engaging, relevant and fun, whilst always ensuring we have a clear view of what that will look like in the workplace and what difference it will make to overall business.

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Our tailored approach
in action

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