Close

Leadership & Management
Development

LucideonTeamDay

For every client solution we deliver, we look at what's happening 'above and below' that intervention in the organisation, aligning it to our Brand Ladder - see below.

To enhance the learner’s experience, everything sitting 'above and below' comes into focus as part of our solution. Service excellence starts with clarity on the organisational purpose and feeds through every step of the ladder. If any of those steps are missing, customer experience will be impacted.

Whiteboard List - Group Ideas

Brand Ladder

Brand / Purpose

Having clarity on the organisations purpose and what you want it to stand for.

Strategy

Having a strategy which enables you to achieve your purpose and one which everyone understands.

Culture

Having the right culture and one that informs your leadership behaviours.

Leadership Behaviours

Having leadership behaviours aligned to your desired culture (rather than leadership behaviours that inform your culture)

Skills

Having the right skills in place to measure effectiveness.

Mindset

Having people who care about the organisation and the role they play within it

Customer Experience

Using the skills you have developed to ensure superior customer experience.

Leaders & Managers

We have experience delivering at all levels within an organisation; from Executive Board level through to front line and shop floor team members.

Find out more
Presentation

Our Approach

In our experience participants respond to a facilitative delivery style that is not dominated by the trainer and encourages involvement.

Find out more

Accreditations

At Instep, we can offer a range of ILM and CMI qualifications, being an Accredited Centre for both.

Find out more

Style of Delivery

We work closely with our clients, facilitating a learning experience that is engaging, relevant and fun, whilst always ensuring we have a clear view of what that will look like in the workplace and what difference it will make to overall business.

Find out more

Our tailored approach
in action

Background shape
Previous Case Study
Next Case Study

Active EMS is a dedicated electronics manufacturing services company offering bespoke solutions to customers with individual need. At their impressive facilities on Chamberhall Business Park, in Bury, they offer their clients a robust supply chain solution from handheld to massive electro-mechanical products. Working across all industry segments, from automotive to medical to infrastructure and beyond […]

Read more

Since 1854, Amann has been one of the leading international manufacturers of high-quality sewing threads, embroidery threads and Smart Yarns. From universal sewing threads to highly technical specialised yarns, they…

Read more

Lewis started working for BEP Surface Technologies (Bury) at the age of 18 as an Apprentice Engineer, progressing to a role in the chemical side of the business after completing…

Read more

Lean Training receives a 5-star rating! Salt Separation Services Ltd, in Rochdale, has recently invested heavily in professional development programmes for their staff, choosing to partner with Instep UK to do so. Established in 1990, Salt Separation Services Ltd provides engineered water treatment solutions worldwide. Over the years, they have gained a strong reputation for […]

Read more
Previous Case Study
Next Case Study

Let's see what we
can do for you.

Get in touch
Background Shape - People Icons