Interpersonal Skills
Learn about the personal side of professional development.
Interpersonal skills are all about working with other people – something all of us have to do whether in business or in life generally.
They are the skills needed to communicate, negotiate, to attract and retain customers… and to help us to better understand ourselves and others.
All our training is delivered by our experienced trainers who have a passion for helping individuals achieve business and personal success.
Training can be delivered as one or two-day workshops or we can design and deliver a complete core curriculum tailored to your specific business needs.
A Unique Approach to Learning
Pressed for time? Our latest innovation may be just for you… Why not Lunch & Learn? Delivered at lunchtime, this unique approach to learning and development is a great way to introduce some best-practice training with little impact on your budget!
We can offer development solutions in all of the following areas:
- Assertiveness
- Commercial Awareness
- Communication and Influencing
- Conflict Management
- Customer Excellence
- Dealing with Difficult Situations
- Delegation
- Embracing Change
- Managing and Participating in Meetings
- Managing Remote Teams
- Negotiating
- Performance Reviews
- Personal Effectiveness
- Presentation Skills
- Advanced Presentation Skills
- Problem Solving
- Project Management
- Recruitment and Selection
- Relationship Selling
- Report Writing
- Team Building
- Team Leader Development
- Team Working
- Time Management
- Working Across the Service Chain.
Developing Interpersonal Skills at RWE npower [Hover over to pause]
In September 2008, Instep was awarded preferred supplier status for their contract to deliver workshops within their ‘General Business Skills’ programme. Since then we have been working closely with the Corporate Learning and Development team to provide a series of one and two workshops in order to meet a wide range of development needs, as well as dovetail into other existing Learning and Development initiatives. Recently we have been also working on a number of design and delivery projects for RWE Renewables.
Developing Interpersonal Skills at Blackburn and Darwen Borough Council [Hover over to pause]
The council wished to move away from training to learning and put a greater focus on mentoring, coaching and co-coaching within organisation. Instep were therefore asked to design and deliver an accredited coaching programme to develop this coaching culture. A master class introducing the programme and a selection process ensured that the nine places available were filled with participants who were fully committed both to developing themselves by attending the programme and their subsequent coaching role. The seven-module programme included both theory and practice and also provided additional support for the participants with Coaching Supervision Days. The employees selected to be coached also attended a session outlining what was going to happen and reviewed any concerns that they may have regarding the process. To evaluate and gain additional feedback, a review and one-to-one interviews with the participants is due to take place.
Want to know more?
Call Beryl on 07814 247273
or email on .(JavaScript must be enabled to view this email address)
What our clients say...
“Instep have worked closely with us at every stage to ensure the right programme design to meet our business needs and aspirations. From course content to participant selection, interviewing potential coaches through to the supervision, we have worked in partnership to create an innovative and exciting Coaching Programme."”
Organisational Development Manager, Burnley Borough Council
