instepUK We develop business by developing people

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Meet the Team

 

At Instep we're passionate about developing people, which means you'll find every single member of our 38-strong team professional, personable and engaging. 

Our highly skilled trainer and consultant team are amongst the best in the industry - coming from the ‘real world’; many are former directors and managers themselves and have experience working in a variety of both public and private sectors. We work hard to find, recruit and then immerse them into the Instep approach, so that when you meet them you not only hear and see their love for people development, but also experience their dedication to excellent customer service that Instep prides itself on.

Key to providing our great level of ‘proper’ customer service (something that seems all too rare nowadays) is the amazing Client Services team we have created. Whether you speak to a Director, Client Manager, or one of the support team, we guarantee you will be impressed by the steps we take to ensure your experience of Instep will be exactly what you’d hoped for – or perhaps even better!

Click on our pictures below to learn a little more about us...

Team Instep

Client Support Team ►

Rob Johnson, Managing Director Suzanne Hitchen, Director and Co-founder Peter Hitchen, Director and Co-founder Mel Flood, Client Manager Sarah, Service Delivery Co-ordinator Anne, Client Services Co-ordinator Helen, Client Services Co-ordinator Beryl Shaw, Client Manager Peter, Service Delivery Administrator

A selection of our Consultants ►

Nicki Campbell, Consultant Steve Higgins, Consultant Janet Watling, Consultant Julia Menaul, Consultant Paul Proctor, Consultant Sue Saddington, Consultant Peter Darwin, Consultant Sheridan Webb, Consultant David Pearson, Consultant Scott Leiper, Consultant Wendy Martin, Consultant Andy Shaw, Consultant Corinne Wainwright, Consultant Brent Robinson, Consultant Deb Gilby, Consultant Karene Lamond, Consultant

Wendy Martin, Consultant

Wendy Martin, Consultant

Wendy has 19 years' experience as a training and development consultant, dealing with all aspects of the business – from full training needs analysis, providing learning and development solutions and validation/evaluation of these solutions.

Prior to being a consultant, she had ten years' experience of managing teams in both public and private sectors; followed by three years experience of in-house consultancy in the financial services industry - providing solutions to training needs for personal and management development up to middle management levels.

Instep best moment:

At Instep we are passionate about helping delegates transfer learning to the workplace and achieve results. I support this with a strong personal belief that there is no point giving people development if it doesn’t work in practice for them. So my real buzz comes, as happened recently (with npower renewables), when I meet delegates again from previous workshops and they tell me what they have been able to put into practice and how useful it was to them. It’s great to complete the loop and have evidence of the value of the Instep workshop.

 

Leadership and Management Development

All of our Leadership and Management Development starts by focusing on the business outcomes that your organisation and the participants need to achieve.

Interpersonal Skills

Learn about the personal side of professional development.

Trainer and Facilitator Development

More and more organisations are taking positive steps to build their internal training capability... 

Learning Resources and Tools

If you are looking for superbly written and designed resources to support your organisation’s learning and development then we may well have exactly what you need on our bespoke shop – instepTOUCH.com