instepUK We develop business by developing people

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Meet the Team

 

At Instep we're passionate about developing people, which means you'll find every single member of our 38-strong team professional, personable and engaging. 

Our highly skilled trainer and consultant team are amongst the best in the industry - coming from the ‘real world’; many are former directors and managers themselves and have experience working in a variety of both public and private sectors. We work hard to find, recruit and then immerse them into the Instep approach, so that when you meet them you not only hear and see their love for people development, but also experience their dedication to excellent customer service that Instep prides itself on.

Key to providing our great level of ‘proper’ customer service (something that seems all too rare nowadays) is the amazing Client Services team we have created. Whether you speak to a Director, Client Manager, or one of the support team, we guarantee you will be impressed by the steps we take to ensure your experience of Instep will be exactly what you’d hoped for – or perhaps even better!

Click on our pictures below to learn a little more about us...

Team Instep

Client Support Team ►

Rob Johnson, Managing Director Suzanne Hitchen, Director and Co-founder Peter Hitchen, Director and Co-founder Mel Flood, Client Manager Sarah, Service Delivery Co-ordinator Anne, Client Services Co-ordinator Helen, Client Services Co-ordinator Beryl Shaw, Client Manager Peter, Service Delivery Administrator

A selection of our Consultants ►

Karene Lamond, Consultant Steve Higgins, Consultant Nicki Campbell, Consultant Andy Shaw, Consultant Brent Robinson, Consultant Scott Leiper, Consultant Sheridan Webb, Consultant Deb Gilby, Consultant Peter Darwin, Consultant Julia Menaul, Consultant Janet Watling, Consultant Sue Saddington, Consultant Wendy Martin, Consultant Corinne Wainwright, Consultant David Pearson, Consultant Paul Proctor, Consultant

Sarah, Service Delivery Co-ordinator

Sarah, Service Delivery Co-ordinator

Sarah has worked at Instep for over four years and is responsible for overseeing the design process of the Instep resource and workshop materials.

She also ensures that the materials needed for the workshops we run are sent in the right quantities, to the right place, in time for the training! 

Sarah works closely with all our trainers and design consultants to make sure that each training session is tailored to the participants’ needs to ensure that the ROI and transfer of learning are met.

Instep best moment:

I really enjoy working on the development of our new materials, from the start of the design and content right through to the finished product. It’s a real buzz to see all that hard work result in a shiny new learning resource!

 

Leadership and Management Development

All of our Leadership and Management Development starts by focusing on the business outcomes that your organisation and the participants need to achieve.

Interpersonal Skills

Learn about the personal side of professional development.

Trainer and Facilitator Development

More and more organisations are taking positive steps to build their internal training capability... 

Learning Resources and Tools

If you are looking for superbly written and designed resources to support your organisation’s learning and development then we may well have exactly what you need on our bespoke shop – instepTOUCH.com