Meet the Team
At Instep we're passionate about developing people, which means you'll find every single member of our 38-strong team professional, personable and engaging.
Our highly skilled trainer and consultant team are amongst the best in the industry - coming from the ‘real world’; many are former directors and managers themselves and have experience working in a variety of both public and private sectors. We work hard to find, recruit and then immerse them into the Instep approach, so that when you meet them you not only hear and see their love for people development, but also experience their dedication to excellent customer service that Instep prides itself on.
Key to providing our great level of ‘proper’ customer service (something that seems all too rare nowadays) is the amazing Client Services team we have created. Whether you speak to a Director, Client Manager, or one of the support team, we guarantee you will be impressed by the steps we take to ensure your experience of Instep will be exactly what you’d hoped for – or perhaps even better!
Click on our pictures below to learn a little more about us...
Team Instep
Client Support Team ►
A selection of our Consultants ►
Karene Lamond, Consultant
Karene has an informal and relaxed training style, and takes great care to balance the needs of the individual with the needs of the client. She has a reputation for high quality work that is always delivered on time and she always works to improve what she delivers.
Karene has over 20 years experience in training and development, and has been working as a consultant for the last 15 years. She has wide-ranging experience in designing and delivering management development and trainer training.
Examples of work include training materials for trainers; best practice guides for work-based learning providers; reference material for managers; assignments and workbooks for NVQ learners and toolkits for HR professionals.
Instep best moment:
My best Instep moment was when I returned to an organisation a week after delivering a Train the Trainer programme and heard about what one of the delegates had done as a result of attending my workshop. He had been due to present at a management meeting the day after my workshop – as a result of what he’d learned from the Train the Trainer programme, he threw out his PowerPoint slides and adopted an engaging, practical and interactive approach based on the good practice principles that we had explored on the programme. We’re really keen on delegates putting what they have learned into practice at work and this was a great example of it happening for real. The fact that this delegate implemented the learning from my workshop is fantastic, but to do this the very next day and with great results is something I’m particularly proud of.
