instepUK We develop business by developing people

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Meet the Team

 

At Instep we're passionate about developing people, which means you'll find every single member of our 38-strong team professional, personable and engaging. 

Our highly skilled trainer and consultant team are amongst the best in the industry - coming from the ‘real world’; many are former directors and managers themselves and have experience working in a variety of both public and private sectors. We work hard to find, recruit and then immerse them into the Instep approach, so that when you meet them you not only hear and see their love for people development, but also experience their dedication to excellent customer service that Instep prides itself on.

Key to providing our great level of ‘proper’ customer service (something that seems all too rare nowadays) is the amazing Client Services team we have created. Whether you speak to a Director, Client Manager, or one of the support team, we guarantee you will be impressed by the steps we take to ensure your experience of Instep will be exactly what you’d hoped for – or perhaps even better!

Click on our pictures below to learn a little more about us...

Team Instep

Client Support Team ►

Rob Johnson, Managing Director Suzanne Hitchen, Director and Co-founder Peter Hitchen, Director and Co-founder Mel Flood, Client Manager Sarah, Service Delivery Co-ordinator Anne, Client Services Co-ordinator Helen, Client Services Co-ordinator Beryl Shaw, Client Manager Peter, Service Delivery Administrator

A selection of our Consultants ►

Scott Leiper, Consultant Brent Robinson, Consultant Julia Menaul, Consultant Peter Darwin, Consultant Karene Lamond, Consultant Nicki Campbell, Consultant Janet Watling, Consultant David Pearson, Consultant Sheridan Webb, Consultant Wendy Martin, Consultant Steve Higgins, Consultant Andy Shaw, Consultant Deb Gilby, Consultant Paul Proctor, Consultant Corinne Wainwright, Consultant Sue Saddington, Consultant

Anne, Client Services Co-ordinator

Anne, Client Services Co-ordinator

Anne has worked for Instep for over six years within a business support role. She is responsible for the coordination of setting up client projects which includes liaising with our customers to set up dates for training delivery and contracting through to invoicing.

Anne's role enables her to build relationships with our clients as well as ensuring that any requests and issues are dealt with quickly and professionally. Working for Instep isn't all work though - it has also allowed Anne to take part in some fun and challenging activities such as white water rafting and the Go Ape aerial walkway. 

Instep best moment:

Riding the white water rapids of Bala – great teamwork and great fun!

 

Leadership and Management Development

All of our Leadership and Management Development starts by focusing on the business outcomes that your organisation and the participants need to achieve.

Interpersonal Skills

Learn about the personal side of professional development.

Trainer and Facilitator Development

More and more organisations are taking positive steps to build their internal training capability... 

Learning Resources and Tools

If you are looking for superbly written and designed resources to support your organisation’s learning and development then we may well have exactly what you need on our bespoke shop – instepTOUCH.com